RESERVATIONS
 

INFORMATION WE COLLECT, HOW WE COLLECT IT AND ITS USES

Thank you for visiting thehavannah.com. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

The term "Personal Information" in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this online service.

 

If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.

Please do not give us other personal or sensitive information.

 

Your personal information and non-personal information may be shared by The Havannah Vanuatu and among its travel agent partners for limited purposes, including fulfilling customer reservations; offering certain products and services in connection with our Site; communicating to customers; providing customer service; enhancing and improving customers' online experience; enabling access to our partners' sites; providing a personalized online experience; and completing credit card transactions.

 

Otherwise, except for the purposes described in this Privacy Policy, we do not share your personal information with any other third parties unless we have your permission. By accessing our Site, you indicate your acceptance of such use of your personal information.

 

When using our Site, you may be asked to voluntarily provide certain personal information. You can use our Site without disclosing personal information, but you will need to provide personal details when making your reservation. Also, upon your registering at check-in we may request that you provide us certain information in our guest cards or similar registration materials. When you place a reservation or register at check-in, we may request your name, email address, mailing address, phone number, credit card number and expiration date. We may also ask for personal information when you contact our reservations department or other customer service departments. This will allow us to assist you better and to protect your confidentiality by verifying your identity.

 

Your resort stay information is collected and stored by our resort locally. This facilitates aggregated trend analysis used for resort management purposes such as evaluating resort amenities, guest preferences, and advertisement planning. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy policy. By submitting data to us and/or accessing our Site, you consent to such transfer, storing and processing, unless you inform us otherwise in writing at the address provided under “Contact Us”. In addition, your business with us is valued and we may use the record of your stay to send you via email, communications such as guest surveys or promotional offers and benefits. You may “opt-out” or choose to be excluded from these communications by replying to the address provided in our postal mail or emails to you, or by contacting us.


TRACKING TECHNOLOGY

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

 

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

 

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy- external site

and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site 


EXCEPTIONAL CIRCUMSTANCES

If The Havannah is sold or disposed of as a going concern, the relevant customer database of The Havannah could, in whole or in part, be sold as part of that transaction. We also may have to release personal information when it is necessary to comply with judicial or other government subpoenas, warrants, orders, to enforce our Terms and Conditions or to protect the rights, property, or safety of The Havannah or others. By accessing our Site, you indicate your acceptance of such transfers and releases of your personal information.

 

We may use personal information and non-personal information for purposes unrelated to marketing, including:

 

  • (1)responding to your inquiries, complaints and other communications;
  • (2)processing and fulfilling reservations and/or purchases and making a record of such reservations and purchases;
  • (3)bill your credit card for advance purchase reservations and advance deposits;
  • (4)contacting you for confirmation or customer service after reservations and purchases are made or after you sign up for or participate in certain activities;
  • (5)for statistical or demographic analysis;
  • (6)for tracking reservations and corresponding resort stays;
  • (7)sending you emails that relate to a resort stay; and
  • (8)communicating special offers and featured items to you, if you choose to receive such notices.

SECURITY

We have security procedures in the storage and disclosure of personal information in order to prevent unauthorized access. Keep in mind however, that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Our Site may also contain links to other websites. Keep in mind that we do not control and are not responsible for the privacy or security practices or the content of these or other websites.

 

We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that a consumer may utilize to send e-mails and submit information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you utilize will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of your information before we receive it.


EMAIL COMMUNICATION

We do not intentionally send you unsolicited email marketing communications. If you choose to receive periodic communications from us, we may from time to time send you email messages describing new promotions, featured resorts and special offers. When you join our email list, we request your email address in order to send you email on the latest offers, advanced notice of events, and more. You can choose to stop receiving these emails at any time. If you are no longer interested in receiving our mail communications, instructions for removal from the list are included in the email we send you.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to revise this Privacy Policy at any time without notice. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change at some time in the future, we will post the Privacy Policy changes to our Site to notify you of these changes and provide you with the ability to opt out of these new uses. Any revised Privacy Policy will only apply prospectively to personal information or non-personal information collected or modified after the effective date of the revised policy. You should periodically review the Privacy Policy available at our Site for revisions. Use of our Site after revision of the Privacy Policy signifies your consent to the revised Privacy Policy.


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